How to meet HR challenges during massive expansion

Growing from 15 to 75 stores sounds like a success story, but also a human resources challenge. How do you structure a cooperative that scales fast without compromising team culture or customer experience? In this interview, Jérémy Marchetti, General Manager of Running Conseil, shares how governance, onboarding and empathy become strategic HR levers. His perspective reflects the reality of passionate retailers turning into people managers overnight.