Cart.com, a provider of unified commerce and logistics solutions, today announced a strategic partnership with Authentic Brands Group. Through the partnership, Cart.com will provide scalable, omni-channel customer support and merchant-of-record services across portions of its portfolio of e-commerce brands.
Cart.com’s customer engagement solution creates seamless experiences across every channel, including inbound and outbound telesales, as well as omni-channel support across text, email, phone, live chat, social media and more. The company works with brands to customize tools and workflows to optimize the customer experience, delight and retain their customers and increase upsell and cross-sell potential in every engagement.
